Client Support

We’re here
when you need us

Access your support portal, raise a new ticket, or track an existing request. Our team is committed to fast, transparent, and effective resolution.

Raise a ticket

Log a new support request via our portal. Our team will triage and respond within one business day.

Check the status of existing requests, add updates, and track resolution progress in real time.

For urgent matters or general enquiries, reach out to our team through the contact page.

Our client support portal is powered by HubSpot. All your tickets, history and correspondence are accessible in one place — available 24/7.

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Actus Verto Support Portal

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P1 – Critical

2 hours

Service down / data loss risk

P2 – High

4 hours

Major function impaired

P3 – Medium

1 business day

Partial impact, workaround available

P4 – Low

3 business days

General query or enhancement