Insights & perspectives

Reports, articles, case studies and perspectives from our practitioners — drawn from decades of experience in the sectors we serve.

Reports & articles

Why professional services firms are falling behind on digital maturity
Digital TransformationReport

Why professional services firms are falling behind on digital maturity

Our analysis of 120 firms reveals a widening gap between digital ambition and operational reality — and what the leaders are doing differently.

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The operating model redesign imperative: five principles for 2026
Operating ModelArticle

The operating model redesign imperative: five principles for 2026

Complexity is rising while margins are under pressure. We set out the five design principles that separate resilient operating models from fragile ones.

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Why 70% of transformations fail — and what the successful ones have in common
Change ManagementReport

Why 70% of transformations fail — and what the successful ones have in common

The data on transformation failure is well-known. Less well-understood are the specific conditions that distinguish the programmes that succeed.

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